Contact

One inbox, sorted by subject line — pick your reason below.

Treehop support is handled by email, by a human. To help your message land in the right place, start your subject line with the tag that fits — each card tells you what to include so we can help on the first reply.

• Support

  Something isn't working — a feed won't ingest, an episode failed, a video didn't appear on your channel. Include your account email, the feed or episode name, and roughly when it happened.

  [Support] a few words about the problem

• Billing

  Questions about credits, subscriptions, charges, or a refund request. Include your account email and, for a specific charge, the date and amount.

  [Billing] a few words about the charge

• General question

  Anything else — how Treehop works, whether it fits your show, launch timing, partnership ideas.

  [General] your question

• Privacy & data

  Data questions, account deletion requests, or anything about the privacy policy. Include the account email the request concerns.

  [Privacy] your request